Home: Welcome Perception is a forward-thinking creative company providing a refreshingly different approach to service excellence. We are committed to delivering a quality 5-star reception service to the standard usually found in a luxury hotel rather than in an office environment. What we do: What do you do? Perception has a refreshingly different approach and a clear focus aimed at providing the optimum reception experience in office buildings. We are passionate about making sure the very best first impressions are created at the front of your property. Our goal is to ensure that your guests always receive a professional and friendly welcome the moment they step through your door. Reception: Do you provide a reception service? We will employ a first-class reception team to suit your specific requirements. Our staff will blend with the style and expectations of your business. The people that meet and greet both your customers, visitors or your own staff everyday make a huge impact on how your company is perceived; to this end we pride ourselves on recruiting and training the highest standard of staff. Concierge What kind of services does this include? Our Executive Concierge Terry Burns, based at Tower 42, holds a legendary reputation for providing first class expertise to our clients. Where space or property size doesn’t demand a site based Concierge, our virtual service allows us to provide you with a 5 star experience to suit your requirements. We will take care of all of the things that will make life so much more pleasant at work, assisting with restaurant reservations and hotel bookings, even your dry cleaning, arranging theatre tickets for a show or even to run up to the chemist for some throat lozenges. Finishing touches: Do you cater for every detail? Often the front of an office building is thought of as just a means to enter and exit, but it can offer so much more. With a similar approach to a welcoming entrance of a five-star hotel, we are delighted to provide a range of finishing touches to help make the first impression of your reception memorable, from beautiful fresh flower arrangements to morning newspapers and magazines. We can guarantee that attention to detail is never missed. Consultancy: How else can I improve my reception? With changes in technology it is hard to know the best options available at any given time. With our experience in the market place we are ideally placed to offer assistance on improving your reception area. Whether developing a new visitor management system or security barriers we can provide expert advice on many aspects. Training Academy: How can I improve the performance of my team? We are also pleased to present our prestigious Training Academy, with a team of training specialists on-hand to assist with all aspects of your business. Is this Perception or Reality? The Perception Academy is able to work with you to make this perception a reality through tailoring a wide range of personal coaching, facilitation, development workshops and service excellence programmes to suit the needs of your business.. Who we are: Who are we? We are a dynamic and young company with an enviable track record. The Perception team comprises its Executive Directors and City Offices Real Estate LLP with the active support of its principle shareholders Hermes. Providing a unique blend of hospitality and property asset management experience, Perception offer a fresh approach to reception services. Our clients Can you name some clients? We are proud to service the front of house of Tower 42 and Devonshire Square, providing exceptional reception and front of house teams for these prestigious, multi-tenanted City properties. Our current portfolio represents a total of 1million sq feet of City office space. Management Team What is your background? The Perception management team is lead by a team of Directors of varying specialties and professional experiences from setting up some of the finest hotels and hospitality business as well as some of the most iconic commercial property developments in the UK Vision Statement What are your values? Whilst there is growing recognition of the need for reception areas to present well in order to maintain value and retain occupiers, the experience is still almost universally disappointing. Perception has a proven track record of delivering a 5 star service within office reception areas by taking complete ownership of your ‘shop window’ and ensuring that the first impression visitors and staff experience reflects both a professional image and welcoming atmosphere. Our team of professional reception personal will make that difference. Joining the Team: Interested? Working for Perception is all about being part of a dynamic, motivated and happy team. To achieve this we make sure that personal growth and feeling appreciated are always at the forefront of everything we do. Being part of a great team is the key to our success. Benefits What are the benefits of joining you? One of the greatest advantages of joining the Perception team is the investment we make in you. Huge resources are allocated to ensure everyone achieves both career goals and personal growth. Our benefits package is dependant on your position and duration of service. This once again re-enforces our commitment to a long standing and successful team. More details are available during the application process. Current vacancies Do you have any openings? Our current vacancies are listed below. We are always on the lookout to strengthen our team so please visit the “applying for a job” page, go on, it’s only a click away. Applying for a job How do I join? If you are a dynamic, enthusiastic team player with experience of delivering 5 star service and have a genuine passion for exceeding our customers expectations then ‘drag and drop’ your CV into our ‘talent tin’, sit back and look forward to our call. Contact us: How do I contact you? Conrad Dean Operations Director Perception 9 Savoy Street, London, WC2E 7EG t. 020 7379 0007 f. 020 7379 8744 cdean@theperception.co.uk